Shipping policy
Thank you for shopping with WISAI LIMITED. As a dedicated apparel retailer catering to global customers, our team adheres to rigorous order handling and cross-border shipping standards. We strive to ensure all clothing purchases are precisely fulfilled, carefully packaged to preserve fabric quality and appearance, and delivered to every customer within a practical shipping schedule.
1. Order Processing Time
All confirmed clothing orders will undergo thorough inspection, professional packaging and official processing within 1-3 business days after order confirmation, excluding weekends and public holidays. During peak sales periods and promotional activities with high order volumes, standard processing timelines may be extended. We will send timely email alerts to customers once notable delivery delays take place.
2. Shipping Rates and Delivery Estimates
Shipping fees applicable to all apparel orders are automatically calculated and clearly presented on the checkout page before payment, allowing customers to view all logistics costs transparently.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery durations are non-binding estimates. Actual parcel arrival speed may be affected by courier service hold-ups, customs inspection procedures, extreme weather conditions, international logistical restrictions and local holiday arrangements of destination countries.
3. Shipment Confirmation and Order Tracking
Upon successful dispatch of your clothing order from our warehouse, you will receive a shipment confirmation email that includes exclusive parcel tracking information.
Tracking status and real-time logistics updates will typically go live and become available for customer checking within 24-48 hours after the shipping carrier completes parcel pickup and system synchronization.
4. Incorrect Address Disclaimer
Customers are required to double-check and validate the accuracy and completeness of their shipping address during the checkout process to avoid delivery failures and package returns.
WISAI LIMITED holds no accountability for parcels misdelivered or returned due to inaccurate, missing or incorrect address details provided by customers. Any packages returned because of address errors will incur additional reshipping fees, which shall be borne solely by the purchaser.
5. Lost or Damaged Packages
If your parcel is lost during international transit, please reach out to our customer service team within 7 days of your expected delivery date to launch an official logistics case review.
If your clothing items arrive with damaged packaging, fabric defects or other quality issues upon receipt, please submit a support request within 48 hours of delivery. Clear photos of damaged merchandise and original packaging are required for verification, and our team will actively review and resolve the problem promptly.
6. Apparel Care and Usage Notice
Each clothing product is fitted with professional care guidelines for daily wear, cleaning and maintenance. All garments should be used and maintained in compliance with the attached instructions. WISAI LIMITED is exempt from liability for product damage, shrinkage, fading or deformation caused by improper washing, drying, unauthorized alteration or human misuse of apparel items.
7. International Shipping and Customs Notice
Cross-border shipments of our clothing products may be subject to import duties, customs taxes and other clearance fees based on local policies of the destination country. All such additional charges are the customer’s full responsibility and are not included in product prices or standard shipping expenses.
8. Contact Information
If you have any questions or inquiries regarding this Shipping Policy and your order logistics status, please feel free to contact our official support team via the details below:
Trade Name: WISAI LIMITED
Phone number: +852 4485 2151
Email: contact@cozytechhome.shop
Physical address: 19-21 Shing Yip Street, Kwun Tong, KL, Hong Kong SAR China